In society to set up your Oculus headset, y'all would need to install the software. However, some users can't fifty-fifty complete the software installation process. Some are getting stuck and the Oculus software won't install. Some receive the post-obit mistake messages:

  • Bank check Connectedness: Deplorable, nosotros encountered an fault during installation. Please bank check your connection and endeavor running Oculus Setup once more.
  • Can't reach Oculus service.
  • Restart Computer: Pitiful, nosotros encountered an error during installation. Please check your connection and try running Oculus Setup again.

If this Oculus software not installing upshot is also plaguing y'all, don't worry. Below are some fixes you can try.

  1. Perform a clean reinstall
  2. Disable the Windows Firewall
  3. Check for Windows updates
  4. Update your device drivers
  5. Repair corrupted system files
  6. Contact the back up squad

Perform a make clean reinstall

If an installation has failed, the almost straightforward way is to perform a clean reinstall. To do this, follow the instructions below.

The screenshots below come from Windows 10. If you're running Windows 11, your screen will look slightly unlike.

  1. On your keyboard, press the Windows + R keys simultaneously to open up the Run box.
  2. Type or paste appwiz.cpl and hit Enter.

    how to uninstall an app

  3. Locate the Oculus app. Correct-click and select Uninstall.
  4. When a prompt appears, click Yes to proceed.
  5. When the Oculus app loads, Click Uninstall within the app and wait for the uninstall to complete.
  6. Once the process is finished, navigate to C:/ProgramFiles. Then observe the Oculus binder. Right-click it and select Delete.

    reinstall Oculus software

  7. Restart your PC.

And then follow the steps below to reinstall Oculus software:

  1. Go to Oculus software download page.
  2. Click on the DOWNLOAD SOFTWARE push to download the executable file.
  3. Double-click on the file and follow the on-screen instructions to install the latest version of the Oculus software.

If your install was stuck, you lot should endeavor installing it on a different system bulldoze, which has sufficient costless deejay (To be expected, it should be no less than 10 GB. ). Follow the steps beneath.

  1. On your keyboard, printing the Windows logo + R keys simultaneously to open the Run box.
  2. Enter the post-obit path: [drive]:\Users\(Username)\Downloads\OculusSetup.exe/drive=[new organization drive]

    Supercede [drive] with the alphabetic character of the drive where Oculus was downloaded to.
    Supercede [new arrangement drive] with the letter of the alphabet of the new drive you'd like to install Oculus to.

    Examples:
    C:\Users\Sammi.Liu\Downloads\OculusSetup.exe /drive=D

Striking Enter and the Oculus app will then open and attempt to install the app on the new drive you've chosen.

If you lot're not sure your username, follow the steps below to notice it.

  1. On your keyboard, press the Windows logo + R keys simultaneously to open the Run box.
  2. Type cmd and hitting Enter.

  3. And so you'll be able to see your username.

All the same, if a reinstallation doesn't piece of work for yous, try the next ready below.

Disable the Windows Firewall

Windows Firewall protects your PC from malware attacks. But it'southward besides known to block the setup's ability to connect to Oculus servers. To prevent this from happening, try temporarily disabling the Windows Firewall by following the steps beneath.

The screenshots below come from Windows 10. If you're running Windows 11, your screen volition look slightly different.

  1. On your keyboard, press theWindows logo + R keys simultaneously to invoke the Run box.
  2. Type or pastecontrol firewall.cpl and hit Enter.

    disable windows firewall

  3. ClickPlough Windows Defender Firewall on or off.

    disable windows firewall

  4. SelectTurn off Windows Defender Firewall (not recommended)for Domain network, Individual Network and Public network. Then clickOK.

    disable windows firewall

If you have antivirus software installed, also make certain to disable it before you effort to install Oculus software.

This may put yous at greater risk for malware attacks. To be brash, don't visit any unknown websites. If that doesn't solve your issue, repeat the similar steps to turn on your firewall and antivirus.

For users who receive a message saying Check connection, yous should troubleshoot your network. Restart your PC and reconnect. If necessary, effort to update your network driver to set up your internet connection problems.

Cheque for Windows updates

Windows updates usually come up with bug fixes and bring new features. When you fail to install Oculus software, try installing Windows updates. This may be the best shot you can take without much troubleshooting. Follow the steps below to practise then.

On Windows ten

  1. In the Search box, type incheck for updates. ClickCheque for updatesfrom results.

    how to download and install Windows updates

  2. Click on theCheck for updatestab. If there are any updates available, it'll automatically start to download and install information technology. Simply look for information technology to complete and you should exist asked to restart your reckoner.

On Windows 11

  1. On your keyboard, press theWindows logo + I keyssimultaneously to open Settings.
  2. ClickWindows Update.

  3. ClickCheck for updates. Then Windows will showtime downloading the updates if they are available.

  4. When the process is finished, clickRestart nowto restart your PC. Or you canSchedule the restart.

Update your device drivers

Adjacent you would demand to check if your device drivers are upward-to-date. Using outdated drivers, specially outdated graphics drivers can cause a broad range of bug and errors. To troubleshoot your installation failure event, you should update your drivers.

You can practice it manually by going to the Device Manager, right-click your device 1 by 1 and select Update commuter. Or y'all can head to your device manufacturers' websites to download and install the latest drivers for your system.

But if yous don't have the time, patience, or figurer skills to update drivers manually, you can, instead, do information technology automatically with Driver Like shooting fish in a barrel. It's an automatic commuter updater that helps you discover any outdated drivers, then download and install the latest drivers for your system. With Driver Easy, you don't need to waste your time hunting for driver updates.

  1. Download and install Driver Like shooting fish in a barrel.
  2. Run Commuter Like shooting fish in a barrel and click theScan Now button. Driver Easy will so scan your computer and detect any problem drivers.

  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of appointment on your organization.

    This requires the Pro version which comes with total support and a 30-day money back guarantee. You'll exist prompted to upgrade when you click Update All. If y'all don't want to upgrade to the Pro version, you can also update your drivers with the FREE version. All you need to do is to download them one at a time and manually install them.

  4. In one case your drivers are updated, reboot your PC for the changes to take effect.

If you need assistance, please contact Driver Easy's back up team atback up@drivereasy.com.

Repair corrupted arrangement files

If your problem persists after driver updates, it's high fourth dimension you check if you accept any missing or corrupted arrangement files by running a full scan. You can use the System File Checker tool (sfc /scannow) to look for any critical system issues, just most of the time it simply scans major files and may miss minor bug.

In this case, yous would demand to use a more than powerful tool to repair your system, and we recommend Reimage. It is an advanced PC repair tool that scans your PC, detects the outcome and solves them automatically, without losing any of your information.

  1. Download and install Reimage.
  2. Open up Reimage and information technology volition run a free scan of your PC and give you a detailed report of your PC condition. This will take a few minutes.
  3. If Reimage detects whatever bug on your PC, clickOutset REPAIR to starting time the repair procedure.

    Reimage START REPAIR

When the process is consummate, restart your PC and check if your problem is solved.

The repair is available with the paid version of Reimage which comes with a 60-day money-back guarantee. If you encounter any issues while using Reimage, feel complimentary to contact their support squad.

Contact the back up team

If yous seem to accept tried everything and the setup still fails, try reaching out to the support team by creating an Oculus Back up ticket. Make sure y'all include the setup log file likewise every bit a detailed description of your PC specs and all the steps y'all have taken to resolve the issue yourself.

How to get logs for bug reports

To look for the OculuSetup.log file on Windows 10 or eleven, and upload it to your ticket, follow the steps below.

  1. On your keyboard, press the Windows logo + R keys simultaneously to open the Run box.
  2. Blazon or paste %LOCALAPPDATA%\Oculus\ and printing Enter.

  3. So notice the OculusSetup.log file. If you tin't see it, make sure you select View. Then check the box next to File name extension and Hidden item.
    (If you lot're on Windows 11, click View, select Prove, and tick File proper noun extensions > Subconscious items. )


    Windows 10


    Windows 11

How to bank check your PC specs

To check your specifications on Windows 10 or 11, follow the instructions beneath.

On Windows ten

  1. On your keyboard, press the Windows logo + I keys simultaneously to open up Settings.
  2. Select System.

  3. Select About from the left sidebar. And then wait for the department Device Specifications and Windows Specifications. Now yous can copy your specifications.

On Windows eleven

  1. On your keyboard, printing the Windows logo + I keys simultaneously to open up Settings.
  2. Select Organisation from the left sidebar. Gyre down and click Almost.

  3. Scroll down to the section Device specifications and Windows specifications. And so you can copy the info.

So these are the steps you can take to fix the Oculus software not installing issue. Hope you could finally use this brand new device for your gameplay. If you have whatever ideas or questions, do non hesitate to leave usa a comment beneath.

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